VoIP (Voice over Internet Protocol)
VoIP provides high-quality calls, at a low monthly cost, with the scalability and flexibility any business needs. Using an IP connection to the Internet, typically over a broadband line, calls can be made to anywhere in the world at zero or very low cost.
Calls can be made with a traditional phone (using a VoIP adapter), with a VoIP handset, a computer, notebook, tablet or mobile phone. Calls can be redirected automatically between fixed and mobile devices, ideal for when you are away from the office!
Reduce cost and complexity
When combined with hosted (Cloud) based telephone systems facilities and features, once only possible with very expensive and complex systems, are available for only a few pounds per month per user. These features can include, call diversion, hunt groups, voicemail, call recording, IVR, ‘follow me’ and other valuable business tools.
Simple Web Portals enable services to be quickly deployed and managed.
Multiple geographic and non-geographic numbers can be assigned delivering flexibility and choice.
Corporate dialling directories can be easily shared, calls can be easily routed to individuals or teams, calls can be made via desk phones, mobile phones, computers, laptops or tablet devices.
Simple administration and control ensures individuals can access, use and benefit from the powerful features of the hosted telephone system.
Flexible and scalable
Desktop PC’s, Laptops, Smartphones and Tablets can be supported at a predictable monthly cost.
Connect every user and site
Office, mobile and home workers can all be connected and experience the benefits of a single-integrated system. Use existing Internet connectivity for voice calls or increase bandwidth with Bonded Broadband, Fibre Broadband or a Leased Line.
Reduce the impact of an office outage, route calls to an alternative office, or application enabled mobile handset or a tablet device.
Improve customer service
Resolve the customer issue, quickly and effectively, first time by accessing the correct resources, interact with the most appropriate individual or team.
Presence indicators let you know if individuals are available to chat or take a call.
Easy to deploy
Cloud configuration and control means that devices can be easily enabled or redeployed for telephone services. Desktop handsets can be pre-configured for ‘plug and play’ operation.