Voice over IP (VoIP) systems have revolutionised the way businesses can operate their phone systems. No longer are in-house phone systems tied to being, well, in-house. No matter where you are working, as long as you have a VoIP handset or an appropriate smartphone app, you can access you company phone systems and carry out your business as if you were sat in the comfort of your own office.
A VoIP system also helps your business by negating the need to have extensive upgrades to your infrastructure. New lines and workstations can be set up with a few clicks, with no need to add any extra cables or switchboards. All that you need are enough handsets and a little IT knowhow.
But, I digress – These are all well-known and documented advantages that a VoIP system can bring to your business. We are here today to tell you about some of the great features that VoIP systems provide that you may not be so aware of.
With that in mind, please allow us to present our list of five things you didn’t know that you could do with VoIP.
Voicemails Sent To Your Email
Finding the time to manually contact your voicemail service to retrieve your messages can be one of those tasks that constantly slips to the bottom of your priority pile – mainly because you can’t really do anything else whilst you do it. You have to make sure that you are listening carefully, with pen and paper in hand, sometimes having to replay messages once or twice to make sure that you got all of the important details down.
Well, with VoIP you can have your voicemails automatically transcribed to text and sent to you as an email. Never miss a detail or important contact again, as you can revisit the message every time you check your email.
Hunt Groups are groups of extensions that are set up in such a way as to process certain calls. When a call is answered it will be transferred appropriately, dependent on things such as the callers DNIS or extension. Caller identification systems can then direct the call to the right place.
This allows calls to be directed to the right people quickly and efficiently, and rings all of the necessary extensions until someone answers to take the call.
Automated attendants are a kind of digital receptionist. It negates the need for a human telephone operator to direct a customer’s call by using a voice menu system instead. Callers can either punch in the number of the extension that they require if they know it, or they can work through a series of menus to make sure that they get through to the people that they need to speak to.
If nobody is available to take the call, then the automatic attendant can direct the call to an appropriate voicemail so that they can leave a message.
Complete Phone System Integration
It can be a real pain for customers if they have to try several different numbers to get hold of a particular person within a company. Many people do not have the time or patience to try the office phone, mobile number, computers, tablets and more when they need something taken care of.
Missed calls mean missed business
However, VoIP can address these concerns by allowing you to seamlessly integrate all of these contact methods into the system. Moreover, they can be integrated under one extension, which means that your customers only have to ring a single number and they’ll get through to you no matter where you are or what device you are using.
You never have to miss an opportunity to connect with your customers again.
It Can Save You Money
Your phone system being completely digital and internet enabled allows you to access usage reports quickly and easily. You can get the reports which show exactly the information that you need, whether that be times, dates, durations etc. The ability to quickly check your usage statistics means that you can know the needs of your business to a much more accurate degree and alleviate any concerns about over or under billing.
Also, the fact that VoIP uses so little physical infrastructure means that installation costs are kept to an absolute minimum. You only pay for what you need and can add and subtract extensions quickly and easily. This not only saves you money, but can also allow you to efficiently adapt and change to the shifting needs of your business.
So, there you have our top five advantages that you maybe didn’t know VoIP could bring to your business. Did you know about any of these? Or maybe you know some other great advantages that we have missed off? Either way please let us know.
If you are ready to bring the power of VoIP into your professional arena and start enjoying all of these benefits for yourself, then get in touch with us here at Velocomms and we will be more than happy to discuss things further with you.